Housing Minister announces full automation of Tumooh financing e-service

Manama, Feb. 19 (BNA): As part of government efforts to enhance and re-engineer the quality of services, the Ministry of Housing and Urban Planning has upgraded the “Tumooh” financing e-service through 100% full automation and electronic linkage with participating banks.

Under the upgraded service, the processing time has been reduced to 10 days. Several required documents have been eliminated, including a copy of the applicant’s passport and valid family passports, copies of smart card statements for family members, a copy of the marriage certificate, a copy of the divorce certificate for second and third categories, an original stamped bank statement including the International Bank Account Number (IBAN), and a valid residency copy for non-Bahraini spouses. This contributes to simplifying procedures and improving customer experience.

Amna bint Ahmed Al Rumaihi, Minister of Housing and Urban Planning, stated that the upgraded version of the Tumooh financing e-service is based on full automation of the procedural cycle at a rate of 100%, from application submission to completion without the need for any paper transactions. She noted that this supports the enhancement of the government work system and improves efficiency, ensuring that support reaches eligible beneficiaries through streamlined processes and expanding the categories benefiting from housing services.

The minister added that the update of the Tumooh service forms part of a broader plan to develop e-services, noting that similar upgrades will be launched for a number of other housing services in the coming period, strengthening government system effectiveness, advancing digital transformation goals, and delivering a tangible positive impact for citizens.

As part of ongoing government efforts to develop and re-engineer government services, more than 1,300 government services have been documented, translated, and published, with around 800 services undergoing development and re-engineering across various government sectors.

This is based on proposals and feedback received regarding government services through the National System for Suggestions and Complaints, Tawasul, investor feedback, and secret shopper reports evaluating government services, as well as the launch of guidance manuals and service level agreements.

These efforts contribute to improving procedural efficiency, enhancing service quality, strengthening beneficiary experience, and supporting the government’s digital transformation journey.

H.K, S.H.A